Quality is important to CIDAT business and the Quality Management System established, provides a framework for measuring and improving any performance.
The main procedures in place to support in the aim of total customer satisfaction are:
- Monitoring of customer feedback
- Customer complaints
- Selection and performance monitoring of suppliers against set criteria
- Management reviews of audit results
CIDAT has been working with an effective quality system for years,
as the iso 9001:2008 and other first level approvals, clearly testify